Procal Technologies was engaged by AT&T to overcome increasing costs resulting from complex operational support services such as configuration and order fulfillment. Our team of experts leveraged strategic network planning, long-term structural planning, and short/medium-term planning to develop a sustainable solution. Ultimately, base stations for 4G networks were upgraded to 5G with minimum hardware configuration, while software upgrade was handled remotely.
Case study
AT & T
AT & T
Company Name
Telecommunications
Industry
Dellas, Texas
Location
Overview
Technologies Used:
- Artificial Intelligence
- CRMs
Challenges Faced:
With various new products and customized solutions, operational support services like service configuration, order fulfillment, etc., were becoming increasingly complex. These operations require resources and different tools, thereby increasing the financial overhead.
Solution proposed:
Strategic network planning, long-term structural planning, and short/medium-term planning were applied iteratively with “what-if” analysis and communicated with the related network management and operation support processes, such as traffic measurement, performance measurement, etc.
Results Achieved:
Base stations for 4G networks were upgraded to 5G with minimum hardware configuration, while software upgrade was handled remotely.
