We are in the services business. We Implement Microsoft Dynamics 365 Business Central/NAV ERP for our esteemed customers hence we are also responsible for other services which complement the implementation of Dynamics 365 Business Central/NAV. Such as programming custom functionalities, user training and most important of all is Support and Maintenance. We make going live with Microsoft Dynamics 365 Business Central/NAV a stress free and a pleasurable experience for our customers. Also we don’t leave it at that. We also run our Support department that is always ready to take calls and work on support tickets from our customers.
We are always available to service and support our customers in every aspect of their Dynamics 365 Business Central/NAV implementation. We consider Support & Maintenance a vital part of our business model because the care with which we provide the support to our customers, it instills the confidence in them with Dynamics 365 Business Central/NAV as a product and it is very important for us that our customers like Microsoft Dynamics 365 Business Central/NAV as a product and they trust in it. Our standard Service Level agreements is to respond to our customers’ emails or phone calls within 2 hours and most times within a few minutes. That is how we create our trusted customer base and a lasting relationships.
You will never feel neglected no matter how small the implementation will be at your organization. Every customer of ours is equally important to us and that is how we have cultivated the culture at Procal to serve you with utmost urgency and priority.